Privacy Policy

Find out how we keep your information safe.

Our contact details

Name: SJ Clowser
Address: Luminox House, 48 Holmethorpe Avenue, Redhill, Surrey , United Kingdom, RH1 2NL
Phone Number: +44 (0) 1737 924 900
E-mail: contact@protakscientific.com

The type of personal information we collect

We currently collect and process the following information:

Personal data you give to us: This includes information provided at the time of subscribing to any services or marketing, creating a user account, posting material, filling in a survey or requesting further services
Information about your use of our digital platforms and services: we use cookies and other technologies to help us understand how you use and interact with our digital platforms and services (websites, apps, podcasts, digital subscriptions). This may include what pages you look at, what elements you click, what you search for on our websites, and from which pages you exit our websites.
Information about the browser and device you are using: we also use cookies to collect information about what browser and device you’re using to access our digital services. This may include your IP address, device unique identifiers, operating system, browser type and network information.
Information about your location: if you have enabled location services on your device, we may collect information about your actual location. You can disable location services at any time by updating your preferences on your device.
Information about transactions: if you purchase something from us, we will make a record of the details of that transaction, including what products/services you have bought and details of the payment made.
Contact information: if you contact us, we may keep a record of that correspondence.

How we get your personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have made an information request to us.
You wish to attend, or have attended, an event.
You subscribe to our e-newsletter.
You have applied for a job or secondment with us.
You are representing your organisation.
You visit our website and consent to our use of cookies.

How we store your personal information

Your information is securely stored.

We collect all personal information for one or more specific purpose (see “How we get your personal information and why we have it”). This means that we hold your information on our systems for as long as is necessary to fulfil the purpose, or as long as is set out in any relevant contract you hold with us. Once that purpose has been fulfilled, we will securely delete the data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing

You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Luminox House, Holmethorpe Avenue, Redhill, Surrey , United Kingdom, RH1 2NL (+44 (0) 1737 924 900) if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Protak Scientific Limited, Luminox House, Holmethorpe Avenue, Redhill, Surrey , United Kingdom, RH1 2NL (+44 (0) 1737 924 900).

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF